1) Where do you ship to and from?

We provide international shipping to most parts of the world, free of charge! We manufacture all our harnesses in our factory in China and ship them directly to our customers worldwide.

2) Do you provide tracking number?

Yes. We upload tracking number as soon as the item ships. You will receive a shipping confirmation email once we upload the tracking number into our system. Please also take note that if you have multiple items in your order, we may ship them separately due to different warehouse locations. In that case, we will upload tracking numbers for each item respectively. 

3) Why can't I track my order using the tracking number provided?

Please note that the tracking information provided to you may sometimes only be tracked after 3-4 business days. This happens because the item is still being processed by the carrier and was not scanned and/or updated immediately in their system. If this happens, please track again at a later time.

4) How fast do you ship?

Orders typically ship within 3-4 business days of payment. (Weekends do not count as business days). We do our best to ship out as quickly as possible and will update you with tracking information as soon as it ships. 

Please also take note that if you have multiple items in your order, we may ship them separately due to different warehouse locations. In that case, we will upload tracking numbers for each item respectively.

5) When will I receive my order?

Orders are usually delivered within a week after it is shipped, however due to occasional carrier delays, please expect 1-2 weeks delivery (US) and 2-3 weeks delivery (CA, UK & AU). Delivery times vary if you're outside these countries and may differ based on customs processing times. 

6) I have entered an incorrect address, help!

Please contact us within 6 hours if you need to change an incorrect address. We may not be able to change your shipping address once the 6 hour time frame has passed