Frequently Asked Questions

When my order will be shipped?
  • We will process the order within 1-3 business days after payment.
  • We will process the order within 1-3 business days after payment.
How long does it take to get my order?
  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Read our Shipping Policy for more details.
  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Read our Shipping Policy for more details.
How can I change the shipping address?
  • There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
  • There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
How can I modify/cancel my order?
  • There is a very limited time in which you can modify/cancel the order after payment. If your order hasn't shipped yet, please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
  • There is a very limited time in which you can modify/cancel the order after payment. If your order hasn't shipped yet, please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
How do I track my order?
  • You can click <HERE> or "Track My Order" in the Menu to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
  • You can click <HERE> or "Track My Order" in the Menu to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
What happens if my package gets lost?

  • 100% COMPENSATION FOR PACKAGE LOST !

  • Please contact our customer service team with the order number support@bikzen.com

  • 100% COMPENSATION FOR PACKAGE LOST !

  • Please contact our customer service team with the order number support@bikzen.com
How to use the discount code?
  • Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
  • Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
Can you accept cash on delivery
  • We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
  • We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
What information do I need to check out?
  • Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
  • Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
How can I get a replacement if the item is incorrect or damaged?
  • Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
  • Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
How can I return the order?
  • We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@bikzen.com if you want to return the order.
  • For more information, please check here. View More →
  • We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@bikzen.com if you want to return the order.
  • For more information, please check here. View More →
How do I contact customer service?
  • You can email us at support@bikzen.com or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.
  • You can email us at support@bikzen.com or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.
What are your customer service hours?
  • We're available from 10:00 am - 05:00 pm every day.
  • We're available from 10:00 am - 05:00 pm every day.
What's your Privacy Policy?

Your privacy is very important to us. Read our Privacy Policy for more details.

Your privacy is very important to us. Read our Privacy Policy for more details.